Sweet Dreamz FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a visible quality issue, we'll replace or refund it.
(Replacement/Refund requests must be submitted within 48 hours of delivery.)
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 48 hours to address any quality issues.
Damaged/Quality Issues
For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form along with your order number. This quick and simple step will help us provide a speedy resolution.
Refund Policy
Because products are made to order, we cannot issue refunds or replacements for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Apple Pay/Google Pay: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Returns and Exchanges:
Due to the handmade and custom nature of our products, all sales are final. We do not accept returns or exchanges.
However, if your order arrives:
- Damaged during shipping
- Defective
- Missing an item due to our error
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged or defective item(s)
- A brief description of the issue
Once your claim has been reviewed and approved, we will issue a refund or replacement for the affected item.
Please note:
- We cannot issue refunds or replacements for damage caused after delivery, improper use, or normal wear and tear.
- Shipping costs are non-refundable unless the error was made by Sweet Dreamz Collectives.
- Refunds are processed back to the original payment method and may take several business days to appear, depending on your financial institution.
Thank you for supporting our small business! We appreciate your patience and strive to make every order a great experience!